Phone plans, NBN & cyber security
without the hassle
Australia’s go-to provider for customisable mobile plans, reliable NBN, and comprehensive cyber security.
You’re more than a number
It’s easy to feel like big service providers aren’t looking out for you, with more and more personal touch being lost every day. To them you’re just one number. To us you’re number one.
Get more value from your phone plan
We offer phone plans you can tailor exactly to your needs, so you always know you’re covered while getting the best possible deal.
Never deal with bad internet again
NBN services that ensure you have the best internet connection possible — one that works when you need it most.
Be safe from cyber-crime online
Feel safer online with cyber security that protects you and your loved ones from security threats.
Don’t settle for less
- Stop overpaying for phone plan inclusions you don’t need
- Stop settling for slow & unreliable internet
- Stop putting yourself at risk of cybercrime
Services
Helping you connect with family, friends and the world seamlessly
How does Cipher Connect work?
No long-term commitments. No lock-in contracts. You're 100% in control. Switching to Cipher is easy — we'll take care of it for you.
Choose a service online or speak to a human
You can place your order online, or speak to our team to work out a more custom plan for you.
We guide you through the process
Choose from our pre-selected options or we can design plans specifically for you.
We help you set up your new services
We set up and activate your services, providing hands-on support and guidance when you need it most.
Perth based. IT led. Support focused.
No one wants to spend time worrying about their phone bill, sorting out their internet connection or staying vigilant for cyber threats. You just want to be able to connect with family, friends and the rest of the world without the hassle.
We make it so that you can have the best in telco, NBN and online safety while having the peace of mind that you have local support from a team of IT experts who can personally assist you when you need it most.
Not your average telco company
All telco companies have tech support departments, but Cipher Connect was built on IT support first. That means we can help you with far more than surface-level issues.
Direct technical support
Being IT led means we can help you get the most out of your services, with direct support for your devices as well as your connection.
Available in person
For Perth residents, our team of experienced IT professionals can provide direct in-person support when you need it most.
Experienced recommendations
From working directly with thousands of households and businesses for 12 years, we’ve come across every issue there is — meaning we can help you solve them fast.
Testimonials
Trusted by over 3.5k happy customers and counting
Great service and really well priced. Great for IT Solutions, phone and broadband plans.
Nick and the team are welcoming, eager to please and friendly. They really know their stuff when it comes to IT also.
Res-Q IT has been amazing to deal with. I highly recommend their services — Nick and his team are professional, courteous and proficient.
Great service and expertise… listens carefully and happy to inform!
Always willing to help.
Highly recommended for efficiency, knowledge and professionalism. Jordan was extremely helpful.
Nice service, good support!
Great service — quick and reliable.
Amazing, quick and effective — best support I have ever received. Huge thank you!
Blog
News & insights from the Cipher Connect team
NBN Connection Types in WA: Which One Do You Have?
Most WA homes are on one of five NBN connection types — FTTP, FTTC, FTTN, HFC or Fixed Wireless/Satellite. The type you have sets your realistic top speed, and many FTTN and FTTC addresses can now be upgraded to full fibre.
Read more →
Security Alert for Ivanti Users
Ivanti disclosed a serious vulnerability affecting several of its products. Australian organisations running Ivanti should patch to the vendor-supplied version promptly and review whether the affected systems were exposed.
Read more →
Why Is My Home Internet Slow? It's Usually Not the NBN
If your home internet is slow, the NBN plan is usually not the cause. In most WA homes it is the Wi-Fi — an old or badly placed router, distance and walls, or too many devices sharing the connection at once.
Read more →Get a free $40 credit to use on any service
Not quite ready yet? Leave your name and email address to receive a $40 credit to use whenever you’re ready to make the switch.